Privacy Policy

This Privacy Policy explains how Zifino (the "Company", "Zifino", "we", "us", or "our") collects, uses, discloses, and protects information when you access or use our websites, applications, and related services (collectively, the "Services").

This policy applies to information collected through the Services and in other interactions you may have with us (such as support requests).

1. Who We Are

Controller/Business: Alkomo Inc. doing business as Zifino

Contact email: hello@zifino.com

2. Information We Collect

We collect information in the following categories:

A. Information you provide to us

• Account and profile information (e.g., name, email, phone number, organization/company, job title).
• Billing information (e.g., billing address and payment method tokens provided by our payment processor).
• Support and communications (e.g., messages, attachments, survey responses, and feedback).

B. Information collected automatically

• Device and usage data (e.g., IP address, browser type, device identifiers, operating system, pages viewed, timestamps, and diagnostic logs).
• Cookies and similar technologies (e.g., cookies, pixels, local storage) used for functionality, security, analytics, and advertising (where applicable).

C. Information from third parties

• Information from service providers (e.g., payment processors, analytics providers, customer support tools).
• Information from integrations you enable (e.g., identity providers, cloud services) as needed to provide the integration.

3. How We Use Information

We use information for the following purposes:

• Provide, operate, maintain, and improve the Services.
• Create and manage accounts, authenticate users, and administer subscriptions.
• Process payments and prevent fraud (through our payment processor).
• Provide customer support and respond to requests.
• Monitor and analyze usage to improve performance, reliability, and user experience.
• Secure the Services, detect and prevent abuse, and enforce our terms and policies.
• Send service-related communications (e.g., confirmations, invoices, security alerts).
• Send marketing communications where permitted by law, and honor opt-out choices.

4. Legal Bases for Processing (EEA/UK)

If you are located in the EEA/UK, we process personal data under the following legal bases (as applicable): (i) performance of a contract; (ii) our legitimate interests (e.g., security, service improvement); (iii) compliance with legal obligations; and (iv) your consent (e.g., certain marketing cookies).

5. How We Share Information

We may share information in the following circumstances:

• With vendors and service providers that help us operate the Services (e.g., hosting, analytics, customer support, payment processing), subject to contractual confidentiality and security obligations.
• With affiliates, if applicable, for purposes consistent with this policy.
• With your organization/administrator, if you use the Services through a business account, as needed to administer the account.
• For legal reasons: to comply with law, respond to lawful requests, protect rights and safety, or investigate fraud/security issues.

6. Cookies and Similar Technologies

We use cookies and similar technologies for functionality, security, analytics, and (where applicable) advertising. You can control cookies through your browser settings and, where provided, our cookie preferences tool.

Common cookie categories include: strictly necessary, functional, analytics, and advertising.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes. Retention periods vary based on the type of information and legal requirements.

8. International Transfers

Your information may be processed in countries other than where you live (including the United States), which may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing.

A. U.S. state privacy rights (e.g., California)

If applicable, you may have the right to know, delete, correct, and opt out of certain uses (such as targeted advertising). We will not discriminate against you for exercising your rights.

B. EEA/UK rights (GDPR)

You may have rights including access, rectification, erasure, restriction, portability, and objection, as well as rights related to automated decision-making. You may also lodge a complaint with your supervisory authority.

How to exercise rights: email us at hello@zifino.com with "Privacy Request" in the subject line. We may need to verify your identity.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and update the effective date above. If changes are material, we may provide additional notice (e.g., in-product notice or email).